20 May 2010


JPSA appoints customer service manager

JP Sercel Associates Inc (JPSA) of Manchester, NH, USA, which makes UV laser-based materials processing workstations for wafer processing and micromachining, has appointed James Porter as worldwide customer service manager. He will focus on building an infrastructure to create a world-class customer service organization for JPSA’s customers, says the firm.

Picture: James Porter.

Porter brings more than 12 years experience managing customer service departments of advanced technology companies in the semiconductor industry. Prior to joining JPSA, he was director of Service and Customer Support at BlueShift Technologies, where he established the service framework for the firm’s automation equipment. Prior to that, Porter was global product support manager for ten years at Cameca Instruments, a manufacturer of metrology equipment for the semiconductor industry.

Charles Cuneo, president of JPSA, said of Porter: “His impressive background and knowledge in customer service and his ability to create service programs with international companies will help us provide greater support to our customers as we continue our rapid growth.”

JPSA products and services include UV excimer, DPSS and ultra-fast laser micromachining systems, UV and VUV laser beam delivery systems, laser materials processing development, optical damage testing, and excimer laser refurbishment services.

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