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18 May 2018

Plasma-Therm wins ‘RANKED 1st’ awards in VLSIresearch’s 2018 Customer Satisfaction Survey

© Semiconductor Today Magazine / Juno PublishiPicture: Disco’s DAL7440 KABRA laser saw.

For the 20th year, Plasma-Therm LLC of St Petersburg, FL, USA (which makes plasma etch, deposition and advanced packaging equipment for specialty semiconductor and nanotechnology markets) has won multiple awards in the annual Customer Satisfaction Survey conducted by market analyst firm VLSIresearch.

Survey participants are asked to rate semiconductor equipment suppliers in 15 categories based on supplier performance, customer service, and product performance. VLSIresearch received feedback from more than 94% of the chip market in this year’s survey, which was conducted over two and a half months and in five languages.

Plasma-Therm earned a total of five awards, including two ‘RANKED 1st’ awards for having the highest scores of all companies in the categories ‘Etch & Clean Equipment’ and ‘Focused Suppliers of Chip Making Equipment’.

In ‘THE BEST Suppliers of Fab Equipment’ (which includes specialized manufacturers like Plasma-Therm as well as the world’s largest equipment makers), Plasma-Therm ranked higher than every other company apart from ASML (the world’s largest photolithography equipment maker). Plasma-Therm was also ranked higher than all other suppliers besides ASML in ‘THE BEST Suppliers of Fab Equipment to Specialty Chip Makers’.

“While we continue to expand our product and application portfolio, we never lose our focus on providing the best service and support,” says CEO Abdul Lateef. “We are working harder than ever to ensure success for all our customers, from small institutions and start-ups to specialty fabs and high-volume manufacturers.”

With this year’s awards, Plasma-Therm has now received a total of 42 awards over 20 years of participation in the Customer Satisfaction Survey.

See related items:

Plasma-Therm wins two ‘RANKED 1st’ awards in VLSIresearch’s Customer Satisfaction Survey

Plasma-Therm 'RANKED 1st' in 'Etch and Clean Equipment' and 'Fab Equipment' categories in VLSIresearch Customer Satisfaction Survey

Tags: Plasma-Therm

Visit: www.plasmatherm.com

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