17 May 2010


Plasma-Therm rates highly in VLSI's customer satisfaction survey

Plasma process equipment maker Plasma-Therm LLC of St Petersburg, FL, USA has achieved success in VLSIresearch’s annual customer satisfaction survey, in which equipment users awarded the firm overall third place in The Best 2010 Small Suppliers of Wafer Processing Equipment category.

The global survey asked chip-makers to rate their equipment suppliers in terms of: product performance, process support, cost of ownership and uptime. Plasma-Therm rated highest in technical leadership and commitment by its equipment users.

“We are honored to be voted in the top three of THE BEST Small Suppliers of Wafer Processing Equipment. The Customer Satisfaction Survey that is used to determine the THE BEST goes directly to our customers and provides us with first-hand feedback of their satisfaction level with our systems. THE BEST award is tangible proof that our direct attention on focused customer support and top line customer service is paying off,” says Abdul Lateef, CEO of Plasma-Therm.

Plasma-Therm’s latest VLSI award is its twelfth for being one of The Best equipment suppliers. The firm was voted one of The Best in 1998 and 2000, and then from 2001 – 2009 under the Unaxis and Oerlikon brand.

“The Customer Satisfaction Survey has been measuring the industry’s opinion of chip making equipment quality and service for 22 years. Being voted one of THE BEST in the industry, Plasma-Therm has set its standards for exceeding customer satisfaction remarkably high early on in its re-emergence as an independent company,” said Risto Puhakka, president of VLSIresearch.

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